http://www.daveraffaele.com/2009/01/social-media-case-study-how-jetblue-used-twitter-to-treat-me-like-a-human/ Things that STILL keep a 30 something guy going Mon, 18 Jan 2010 04:28:31 +0000 http://wordpress.org/?v=2.9.2 hourly 1 http://www.daveraffaele.com/2009/01/social-media-case-study-how-jetblue-used-twitter-to-treat-me-like-a-human/comment-page-1/#comment-486 10 Strategic Social Media Approaches and Best Social Media Practices : Social Media and The Big W Mon, 18 Jan 2010 04:28:31 +0000 http://www.daveraffaele.com/?p=1031#comment-486 [...] – you can’t. But it will help a great deal, and can actually produce more loyal-consumers. Jet Blue’s social media customer service and responses to past PR emergencies are great [...] [...] – you can’t. But it will help a great deal, and can actually produce more loyal-consumers. Jet Blue’s social media customer service and responses to past PR emergencies are great [...]

]]> http://www.daveraffaele.com/2009/01/social-media-case-study-how-jetblue-used-twitter-to-treat-me-like-a-human/comment-page-1/#comment-485 Ric Dragon Blog » Blog Archive » JetBlue on Twitter Does Is Right Wed, 30 Dec 2009 21:36:46 +0000 http://www.daveraffaele.com/?p=1031#comment-485 [...] is sent to followers who make a comment on Jet Blue.  Here is one blogger who talks about his positive experience with JetBlue on Twitter.  On one flight from Denver to Boston, the temperature during the flight [...] [...] is sent to followers who make a comment on Jet Blue.  Here is one blogger who talks about his positive experience with JetBlue on Twitter.  On one flight from Denver to Boston, the temperature during the flight [...]

]]> http://www.daveraffaele.com/2009/01/social-media-case-study-how-jetblue-used-twitter-to-treat-me-like-a-human/comment-page-1/#comment-484 JetBlue on Twitter Does Is Right « Blog Wed, 30 Dec 2009 21:23:41 +0000 http://www.daveraffaele.com/?p=1031#comment-484 [...] is sent to followers who make a comment on Jet Blue.  Here is one blogger who talks about his positive experience with JetBlue on Twitter.  On one flight from Denver to Boston, the temperature during the flight [...] [...] is sent to followers who make a comment on Jet Blue.  Here is one blogger who talks about his positive experience with JetBlue on Twitter.  On one flight from Denver to Boston, the temperature during the flight [...]

]]> http://www.daveraffaele.com/2009/01/social-media-case-study-how-jetblue-used-twitter-to-treat-me-like-a-human/comment-page-1/#comment-475 DaveRaffaele Tue, 29 Sep 2009 17:43:21 +0000 http://www.daveraffaele.com/?p=1031#comment-475 Well since I tweeted them after I got off the flight about the A/C I don't know if they did anything about it. The fact that they had someone answer my comment makes me have faith that they did something about it. Someone did end up showing up at the counter. I was just an hour early. Ultimately them not being at the counter was not out of the norm for that red eye but it was good to have someone on Twitter (both JetBlue and other folks) to give me the 411. A little information can go a long way to keeping customers happy...that is what happened in this case. Well since I tweeted them after I got off the flight about the A/C I don't know if they did anything about it. The fact that they had someone answer my comment makes me have faith that they did something about it. Someone did end up showing up at the counter. I was just an hour early. Ultimately them not being at the counter was not out of the norm for that red eye but it was good to have someone on Twitter (both JetBlue and other folks) to give me the 411. A little information can go a long way to keeping customers happy…that is what happened in this case.

]]> http://www.daveraffaele.com/2009/01/social-media-case-study-how-jetblue-used-twitter-to-treat-me-like-a-human/comment-page-1/#comment-467 DaveRaffaele Tue, 29 Sep 2009 12:43:21 +0000 http://www.daveraffaele.com/?p=1031#comment-467 Well since I tweeted them after I got off the flight about the A/C I don't know if they did anything about it. The fact that they had someone answer my comment makes me have faith that they did something about it. Someone did end up showing up at the counter. I was just an hour early. Ultimately them not being at the counter was not out of the norm for that red eye but it was good to have someone on Twitter (both JetBlue and other folks) to give me the 411. A little information can go a long way to keeping customers happy...that is what happened in this case. Well since I tweeted them after I got off the flight about the A/C I don't know if they did anything about it. The fact that they had someone answer my comment makes me have faith that they did something about it. Someone did end up showing up at the counter. I was just an hour early. Ultimately them not being at the counter was not out of the norm for that red eye but it was good to have someone on Twitter (both JetBlue and other folks) to give me the 411. A little information can go a long way to keeping customers happy…that is what happened in this case.

]]> http://www.daveraffaele.com/2009/01/social-media-case-study-how-jetblue-used-twitter-to-treat-me-like-a-human/comment-page-1/#comment-466 Laurie Thu, 24 Sep 2009 21:21:37 +0000 http://www.daveraffaele.com/?p=1031#comment-466 How did these stories turn out? Did you just get prompt answers from JetBlue? Or did they fix the problems?<br>- Did the flight crew turn on the a/c?<br>- Did somebody show up at the counter?<br>Would love to know. thx How did these stories turn out? Did you just get prompt answers from JetBlue? Or did they fix the problems?
- Did the flight crew turn on the a/c?
- Did somebody show up at the counter?
Would love to know. thx

]]> http://www.daveraffaele.com/2009/01/social-media-case-study-how-jetblue-used-twitter-to-treat-me-like-a-human/comment-page-1/#comment-464 Picture cataloging software Sat, 19 Sep 2009 18:18:02 +0000 http://www.daveraffaele.com/?p=1031#comment-464 I wholeheartedly agree. Twitter makes a service or product offered open to griping and criticism, which is valuable for improvement. I wholeheartedly agree. Twitter makes a service or product offered open to griping and criticism, which is valuable for improvement.

]]> http://www.daveraffaele.com/2009/01/social-media-case-study-how-jetblue-used-twitter-to-treat-me-like-a-human/comment-page-1/#comment-460 JetBlue on Twitter Succeeds in Humanizing Its Brand | Search Engine Marketing Blog by DragonSearch Marketing Tue, 15 Sep 2009 15:50:12 +0000 http://www.daveraffaele.com/?p=1031#comment-460 [...] is sent to followers who make a comment on Jet Blue.  Here is one blogger who talks about his positive experience with JetBlue on Twitter.  On one flight from Denver to Boston, the temperature during the flight [...] [...] is sent to followers who make a comment on Jet Blue.  Here is one blogger who talks about his positive experience with JetBlue on Twitter.  On one flight from Denver to Boston, the temperature during the flight [...]

]]> http://www.daveraffaele.com/2009/01/social-media-case-study-how-jetblue-used-twitter-to-treat-me-like-a-human/comment-page-1/#comment-459 Sunglasses Thu, 20 Aug 2009 01:45:00 +0000 http://www.daveraffaele.com/?p=1031#comment-459 Social media really done a great impact to us.. You are not human if you don't have any Facebook, twitter etc.. And Twitter is really a popular Social media.. Social media really done a great impact to us.. You are not human if you don't have any Facebook, twitter etc.. And Twitter is really a popular Social media..

]]> http://www.daveraffaele.com/2009/01/social-media-case-study-how-jetblue-used-twitter-to-treat-me-like-a-human/comment-page-1/#comment-454 My Q&A with Biz Stone, the co-founder of Twitter « prototypo Mon, 06 Jul 2009 16:59:39 +0000 http://www.daveraffaele.com/?p=1031#comment-454 [...] Real-time real life customer service (via Alex Jarvis and Dave Raffaele) [...] [...] Real-time real life customer service (via Alex Jarvis and Dave Raffaele) [...]

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